صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني• To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
• To ensure a proper teamwork and supervise the reservation department at all times.
• To ensure a perfect communication between the reservation team and communication Center.
• To ensure that all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
• To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
• To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
• To ensure the achievement of Quality tools and yield Management performance with the reservation team.
• To implement and control the Focus and other financial and audit procedures.
• To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To respect schedules, terms and deadlines as agreed with the management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.
• To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
• To ensure a high interactivity between reservation team with sales and rooms teams.
• To share daily activity highlights with the DOSM and DRM, including internal and external guest opportunities
دوام كامل
الطهاة / الأغذية والمشروبات / التدبير المنزلي (هاوس كيبينج) / مكتب الاستقبال