Reservations Manager

• To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
• To ensure a proper teamwork and supervise the reservation department at all times.
• To ensure a perfect communication between the reservation team and communication Center.
• To ensure that all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
• To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
• To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
• To ensure the achievement of Quality tools and yield Management performance with the reservation team.
• To implement and control the Focus and other financial and audit procedures.
• To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To respect schedules, terms and deadlines as agreed with the management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.
• To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
• To ensure a high interactivity between reservation team with sales and rooms teams.
• To share daily activity highlights with the DOSM and DRM, including internal and external guest opportunities