Manager Assistant Learning Development

• Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues being approachable friendly and assisting colleagues when needed on a daily basis
• Promoting the Mission Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
• Develop and drive the L&D strategy in line with the hotel / Accor vision
• Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
• Evaluating training programs to ensure effectiveness and implementing action plans
• Managing the appraisal process within the hotel and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
• Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
• Creating monthly quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
• Facilitating all Accor / Sofitel Standard Training Courses
• Develop update organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
• Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
• Prepare the Personal Development Plan for High Potentials
• Provide ongoing development guidance and coaching to the departmental trainers engaging them in their roles
• Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules
• Ensure a strong creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
• Participate actively in local career fairs.
• To be incharge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
• Actively assist and participate in all T&C work & social activities.
• Comply with local legislation as required for example Lifeguard Health & Safety etc.
• Attend training and meetings as and when required.
• Ensure wherever possible that employees are provided with a work place free of discrimination harassment and victimization.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
• Identify internal and external training resources and optimizes the budget
• Understands the impact of the key components of a successful hotel: ambassadors customers owners and profit
• Any other duties as assigned by the Director of Talent & Culture or the General Manager
• Maintain an effective filing system for proper maintenance of all training documentation records and materials.
• Maintain an uptodate computerized Training Record system.
• Assist recruitment / selection of trainees by screening received resumes and distribute information to HODs accordingly.
• Identify candidates both internally and externally for Corporate/Management Training Programs.
• Monitor progress of Cross Training / Trainees and Management Trainees during their placements.
• Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
• Ensure timely submission of Evaluation of these Trainees.
• Ensure that all employees provide a courteous and professional service at all times.
• Produce the BRM Stamp report HR Hear Me report and any other report related to training.
• Assist the Director of Talent & Culture on a day to day basis.

Qualifications :

• Bachelors Degree in relevant discipline
• At least 3 years experience in L&D function
• Excellent communication interpersonal and presentation skills
• Demonstrate good facilitation skills and ability to engage staff
• Enthusiastic and leading by example
• Thrives in a collaborative and diverse environment
• Supportive team player  
• Strong Selfinitiative and well organized

Remote Work :

No

Employment Type :

Fulltime