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WaiterWaitress - Raffles Club Lounge

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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast afternoon tea bar service and canaps).
  • Controlling inventory needed for Raffles Club pantry
  • Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
  • The polishing of silver and glassware.
  • Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
  • Create strong relationships with departments that support Raffles Club primarily the culinary department.
  • Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
  • Consistently offer professional friendly and engaging service
  • Have full knowledge of beverage lists and promotions as well as of all menu items garnishes contents and preparation methods
  • Follow all safety and sanitation policies when handling food and beverage.
  • Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
  • Ensures all communication is carried clearly amongst the team
  • Attends daily briefing and notes all information about the guests and functions in the hotel
  • Creates an environment which is congenial and ensures all team members are treated equally and with respect.
  • Fully aware of Raffles standards.
  • Fully understands the difference of guest levels (VIP)
  • Fully understands the difference of room categories.
  • Performs related duties and special projects assigned.
  • Respects guest privacy and does not discuss any private information with other colleagues.
  • Takes initiative and provides all guests with pro active and personalized service

Occupational Health and Safety Responsibilities

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  • Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures
  • Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements  

PERSONAL ATTRIBUTES

  • Good English language verbal and written communication skills 
  • Good level of engagement with guests
  • Ability to work cohesively with coworkers and managers as part of a team
  • Ability to be attentive to guest needs remaining calm and courteous at all times
  • Ability to promote positive relations with hotel guests and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multicultural environment

Qualifications :

  • Degree from School for Tourism & Hotel Management

EXPERIENCE

  • Minimum two years experience as a waiter/waitress.


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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