Guest Relations Agent

JOB DESCRIPTION
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy traveling and having fun with. This is an extraordinary opportunity to join our team. 
ROLE: Guest Relations Agent 
Ready for a career move and be part of a dynamic team We are looking for a new talent to play a vital role in our Front Office team working alongside a fantastic team. 
WHAT IS IN IT FOR YOU:
    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities like Planet21.

MAIN DUTIES AND RESPONSIBILITIES:
Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests. 
Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink) 
Register and process check in/out for all VIPs guests efficiently and professionally. 
Escort VIP gussets to their rooms. 
Update guest information into the computer after a complete check in.
  Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
  Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up 
Handle issuance of guest room key cards and ensure effective control for guest security. 
Ensure that all messages mails and packages are delivered to the guest room. 
Assist at the Information counter Foreign Exchange and Business centre as and when assigned. 
Have knowledge of the hotel rate codes package segmentation discounts and how to handle each. 
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously. 
Daily courteous calls to VIP rooms so too with other guests.
Report any unusual occurrences or requested to manager. 
Be aware of the hotel accident Prevention Policies. 
Ensure the cleanliness and neatness of front office area. 
Review log book verify outstanding and follow up pending. Identify if any special assignment for the day 
Check Hotel situation occupancy functions groups VIPs. 
Reannounce VIP rooms to Housekeeping and F&B departments. 
Check if all departure details for the day have been taken as well as for the next day. 
To arrange for bouquets cake and cards in case of guests anniversary and birthdays. 
Check VIP rooms after amenities are placed. 
Coordinate with the lobby manager regards arrival & departure transport arrangements for the day. 
File daily guest relations report and documents systematically
 

Qualifications :

Diploma or degree in vocational hospitality fresher or 1year experience in 45 star hotel.

Remote Work :

No

Employment Type :

Fulltime