Groups Events Coordinator

As a Groups & Events Coordinator you will be responsible for the seamless planning coordination and execution of events and group bookings at Swisstel Al Ghurair. This role demands a proactive detailfocused professional who excels in a dynamic fastpaced environment and consistently goes above and beyond to meet and exceed guest and client expectations.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
  Ability to make a difference in the local community through our Environmental Social and Governance activities.

What you will be doing:

Key Responsibilities:

Event Coordination:

• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Oversee the planning and coordination of group bookings and events including meetings conferences social gatherings and special events.
• Liaise with clients to understand event requirements and offer solutions to ensure their expectations are met.
• Create and manage event timelines vendor coordination room setups and other logistical needs.
• Maintain a strong knowledge of event space availability and floor plans.
• Ensure smooth execution of events on the day of troubleshooting issues as they arise.

Client Relationship Management:

• Serve as the main point of contact for clients from the initial inquiry through to the events completion.
• Build and maintain strong relationships with corporate clients event planners and external suppliers.
• Ensure excellent communication with clients to understand their needs and ensure total satisfaction with services offered.

Sales and Promotion:

• Assist in promoting Swisstel Al Ghurairs event venues and services actively selling group room blocks meeting packages and event facilities through telesales.
• Prepare and send event proposals contracts and quotations in a timely manner.
• Follow up with clients postevent to gather feedback and explore future event opportunities.

Administrative Tasks:

• Maintain an organized database of event bookings and contracts.
• Track event expenses revenue and ensure that billing and invoicing are processed accurately and efficiently.
• Assist with administrative tasks as required including preparing reports and ensuring compliance with hotel standards.

Collaboration:

• Work closely with various departments (Food & Beverage Housekeeping Front Office AV etc.) to ensure all event details are clearly communicated and executed.
• Coordinate with the team to ensure high standards of service delivery for all events.

Qualifications :

• A diploma or degree in Hospitality Event Management or a related field is preferred.
• Previous experience in event coordination group sales or a similar hospitality role is preferred.
• Experience in a luxury hotel environment is a plus.

Skills and Attributes:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Proficient in MS Office (Word Excel PowerPoint) and event management software (e.g. Opera Onex FutureLog etc.).
• Fluent in English; knowledge of additional languages is an advantage.
• Ability to work under pressure and handle stressful situations.

Remote Work :

No

Employment Type :

Fulltime