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Business Analyst CRM - Virtusa

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Role: Business Analyst

Skill: Business Analyst CRM (MS365/Siebel/SFDC)

Description:

Document and analyze user business processes and requirements

Conduct testing of new or modified systems

Serve as communications link between user and technical group

Provide ongoing user support including troubleshooting and resolution of system issues

Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis

Assisting users with setup of campaigns/events

Monitoring quality of data and processes Creating reports and queries

Adding/Removing users training new users and maintaining user documentation

Assisting GT Team with management of system configuration rollout of upgrades and implementation of new features and functionality

Experience in Agile projects (Scrum Kanban)

Qualifications for CRM business analyst

Proven experience in of functional design business change Operating model design and process design

Understanding of the software development life cycle principles background in software development

Strong background in business analysis and/or system analysis

Experienced in UAT and bug fix

Prior experience in Siebel CRM projects is highly preferred

Background in insurance industry is a definite advantage

About Virtusa

Teamwork quality of life professional and personal development: values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.

Great minds great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.


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