Service Manager

We are seeking an experienced and dynamic service manager for our client in Al Ain. The ideal candidate will have a strong background in automotive repair and maintenance excellent leadership skills and a commitment to providing exceptional customer service. As a service manager you will oversee the daytoday operations of the service department ensuring efficient workflow highquality repairs and customer satisfaction.

Key Responsibilities:

• Department Management:
  
• Oversee all operations within the service department including staff management scheduling and workflow.
  
• Ensure the department operates efficiently meets performance targets and maintains high standards of service quality.
  
• Customer Service:
  
• Address customer inquiries and complaints promptly and professionally.
  
• Ensure a high level of customer satisfaction by maintaining strong relationships and ensuring all service work meets customer expectations.
  
• Staff Supervision:
  
• Recruit train and supervise service technicians and support staff.
  
• Conduct performance evaluations provide feedback and implement training programs to enhance staff skills.
  
• Financial Management:
  
• Develop and manage the service department budget including revenue targets expenses and profitability.
  
• Monitor financial performance and implement strategies to achieve financial goals.
  
• Quality Control:
  
• Ensure all service and repair work is performed to the highest standards.
  
• Implement and maintain quality control procedures to minimize errors and rework.
  
• Inventory Management:
  
• Oversee parts inventory ensuring availability of necessary parts while controlling costs.
  
• Manage supplier relationships and negotiate contracts as needed.
  
• Compliance and Safety:
  
• Ensure compliance with all relevant regulations safety standards and company policies.
  
• Promote a safe working environment and address any safety concerns promptly.
  

Qualifications:

• Proven experience as a service manager or in a similar role within the automotive industry.
  
• Strong technical knowledge of automotive repair and maintenance.
  
• Excellent leadership and team management skills.
  
• Outstanding customer service and communication abilities.
  
• Financial acumen with the ability to manage budgets and achieve financial targets.
  
• Familiarity with industry regulations and safety standards.
  
• Proficient in using service management software and other relevant tools.
  
• Strong problemsolving and decisionmaking skills.
  

Requirements

Education:

• Bachelors degree in automotive technology business administration or a related field preferred.
  
• Certifications or vocational training in automotive service and repair.
  

Benefits

• Competitive salary and performancebased incentives.
  
• Comprehensive benefits package including health insurance and retirement plans.
  
• Opportunities for professional development and career advancement.