Renewals Consultant - B2C

• Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines
  
• Handling escalations of complex cases passed from the administrative team and solving problems when unique scenarios arise
  
• Negotiating a variety of matters with professional partners and reaching optimal outcomes for all parties
  
• Accurately analyzing data to determine trends and devising action plans to improve conversion rates of professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Responding to all client emails and queries on a range of scenarios faced by licensees
  
• Conducting facetoface meetings with clients regularly
  
• Maintaining an ongoing relationship with professional partners including preparing reports hosting meetings and conducting training sessions
  
• Performing other jobrelated duties as assigned by Management
  

Requirements

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g. MS Office
  
• Confident personality with the ability to communicate effectively on phone calls and during facetoface meetings
  
• Selfmotivated and accountable with a strong work ethic and a proven track record of exceptional performance
  
• Strong negotiation skills
  
• Industry knowledge relating to licensing amendments cancellations and immigration processes is advantageous but not mandatory
  
• Demonstrated Sales Experience
  
• Customer Service and Client Relationship Management experience is advantageous
  

Benefits

• International team (over 50 nationalities)
  
• 24 annual leave days
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores food & beverage outlets fitness clubs cinemas theme parks clinics and more)
  
• Invitations to participate in various company functions staff events and department team building events
  
• Opportunities to learn develop and grow with the organization
  
• Being part of a motivated team and MovingForwardCompanyCulture