Program amp Customer Support Manager - Safran
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Description du poste
He/she is responsible for the following activities for their clients portfolio:
- Manage aftermarket programs (in service and/or in development) within their clients portfolio to ensure customer satisfaction and program profitability in line with the companys objectives which include:
- Working closely with sales engineering supply chain front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the clients program commitments.
- Determine and monitor key performance indicators (KPIs) related to budget warranty and customer satisfaction.
- Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the companys objectives.
- Develop and maintain relationships with assigned customers distributors partners and other Safran companies in the region.
- Define and deploy aftermarket strategies from S1 to S12 within Prompt (Safrans program management repository) for their clients portfolio.
- Align program strategies across Safran Seats Customer Support & Services for their clients portfolio.
- Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients portfolio.
- Manage with the support of all internal stakeholders (engineering field support front office supply chain etc.) inservice issues related to their clients portfolio.
- Continuously develop aftermarket program standards as part of continuous improvement efforts.
Description complmentaire
Contribute to the identification of sales opportunities in the region to achieve forecasts and set objectives.
Exigences du poste
- Customer oriented
- Ability to create strong relationships with their clients
- Ability to work in multicultural environments
- Knowledge of program/project/contract management
- Proven ability to manage complex projects
- Able to communicate clearly and concisely
- Able to climb at the right time and at the right level
- Able to make decisions/solve problems
- Have a good team spirit
- Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations
- Ability to analyze a complex problem summarize it and find solutions
- Perseverant and resilient
- Computer skills: good working knowledge of the standard suite of office software (Word Excel PowerPoint). Knowledge of PowerBI will be an asset
Spcificit du travail
Travels in the middleeast region (30% of working time)
Safran est un groupe international de haute technologie oprant dans les domaines de laronautique (propulsion quipements et intrieurs) de lespace et de la dfense. Sa mission : contribuer durablement un monde plus sr o le transport arien devient toujours plus respectueux de lenvironnement plus confortable et plus accessible. Implant sur tous les continents le Groupe emploie 92 000 collaborateurs pour un chiffre daffaires de 232 milliards deuros en 2023 et occupe seul ou en partenariat des positions de premier plan mondial ou europen sur ses marchs. Safran sengage dans des programmes de recherche et dveloppement qui prservent les priorits environnementales de sa feuille de route dinnovation technologique.
Safran est la 1re entreprise du secteur aronautique et dfense du classement Worlds Best Companies 2023 du magazine TIME.
Avec plus dun million de siges quipant les flottes des plus grandes compagnies ariennes Safran Seats est lun des leaders mondiaux des siges pour passagers quipages davions et hlicoptres grce des solutions innovantes et forte valeur ajoute.
BAC5
Suprieure 5 ansThis job has been sourced from an external job board.
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