Customs & Customer Experience Specialist

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: 05-10-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

القسم:

المبيعات

ملخص الوظيفة

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporting our internal teams. If youre a great communicator thrive in a fast-paced environment and are detail-oriented this position is for you.

Key Responsibilities

Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
Coordinate with the shipper and freight forwarders to obtain required documents
Manage customer communications via phone and email with professionalism and empathy
Process orders promptly and accurately providing regular updates to customers
Identify potential sales leads and coordinate with the external Sales team
Contact suppliers to confirm stock and pricing ensuring transparency with clients
Resolve customer concerns efficiently and politely
Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed

Qualifications :

High school diploma or degree in Economics or similar field
Experience in customer service or sales specifically in the GCC region
Expertise in export processes particularly from UAE free zones to the GCC region
Strong customer-oriented thinking and approach
Strong problem-solving skills and customer focus
Fluency in English (Arabic is a plus)
High level of initiative team player and able to work independently
Well - organized with the ability to prioritize workload effectively
Proficient in MS Office; ERP knowledge is an advantage

Additional Information :

Office location

Jebel Ali Free Zone W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

Informal atmosphere international work environment with real growth opportunities
A close-knit agile local team where your voice matters
Continuous training and professional development support
Housing and transportation allowance
Full-time role Monday to Friday (8 hours)

Remote Work :

Employment Type :

Full-time

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporti...

Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
Coordinate with the shipper and freight forwarders to obtain required documents
Manage customer communications via phone and email with professionalism and empathy
Process orders promptly and accurately providing regular updates to customers
Identify potential sales leads and coordinate with the external Sales team
Contact suppliers to confirm stock and pricing ensuring transparency with clients
Resolve customer concerns efficiently and politely
Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed

Qualifications :

High school diploma or degree in Economics or similar field
Experience in customer service or sales specifically in the GCC region
Expertise in export processes particularly from UAE free zones to the GCC region
Strong customer-oriented thinking and approach
Strong problem-solving skills and customer focus
Fluency in English (Arabic is a plus)
High level of initiative team player and able to work independently
Well - organized with the ability to prioritize workload effectively
Proficient in MS Office; ERP knowledge is an advantage

Additional Information :

Office location

Jebel Ali Free Zone W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

Informal atmosphere international work environment with real growth opportunities
A close-knit agile local team where your voice matters
Continuous training and professional development support
Housing and transportation allowance
Full-time role Monday to Friday (8 hours)

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

هندسة التصميم
Baan
خدمة العملاء
إدارة الأموال
ABAP
المصاعد

قدم الآن

عن الشركة

REPA GROUP

We are REPA Deutschland GmbH, part of the REPA Group - Europe's leading distributor of spare parts for the catering industry, commercial kitchens, refrigeration technology and more. With over 95,000 items from more than 2,000 manufacturers, we offer the largest range on the market. Ou ... اعرض المزيد

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