Customer Service Representative

Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers. Provide detailed information about plan features benefits and pricing to potential clients.

Identify opportunities to enhance revenue through upselling and crossselling of products or services.

Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.

Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.

Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.

Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.

Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.

Maintaining a positive empathetic and professional attitude toward customers at all times.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

Identify and assess customers needs to achieve satisfaction

Follow communication procedures guidelines and policies

Take the extra mile to engage customers. Respond promptly to customer inquiries.

Recognize document and alert the team leader of trends in customer calls.

Acknowledging and resolving customer complaints.

Take the extra mile to engage customers. Respond promptly to customer inquiries.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions transactions comments and complaints.

Providing feedback on the efficiency of the customer service process.

Requirements

Requirements

Experience (Yrs & Field) : Minimum 1year experience in Call Centre Experience/Customer Care/Front Desk

Educational Qualification : Graduate (preferred)

Professional Certifications : Certification in customer service

Skills & Abilities:

Excellent verbal and written communication skills

Strong team player.

Listening Skills.

Multitasking.

Problem solver

Computer proficiency