Platinum Member Concierge

Nationalities: South American or Eastern European

Past experience: highend waitstaff customer service

JD: assisting highest tier of members with anything and everything including: simulator bookings F&B orders

Job description:

• Build and maintain a warm relationship with each and everyone of our 100 platinum members (knowing their name their work their hobbies etc.)
  
• Greet and assist members upon entrance take their orders and make them feel "at home" at the club
  
• Support members with any and all queries including but not limited to: F&B orders simulator rentals restaurant reservations taxi pickup event bookings etc.
  
• Provide waitstaff services to members and their guests in the Platinum Members Lounge
  
• Serve as the "face of Platinum membership" for members for all things related to troubleshooting recommendations and requests
  
• Provide site tours and field membership queries
  
• Support hosting corporate and platinum member events when necessary