IT - Support - Noya British School - Aldar Academies

Main Duties:

• Routine administrating and maintenance of AE’s core IT operating systems and productivity suites.
• Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Administration and management of windows-based systems and group policies for AE (HQ and AA).
• Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Administration of Datacenters / Server rooms and its equipment
• Administration of enterprise security solutions such as anti-virus and Veeam back-up
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
• Perform routine/scheduled audits of the systems, including all backups.
• Administration of Active Directory domain controllers and group policies.
• Administration of Microsoft Office 365.
• Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
• Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
• Set up user accounts and workstations
• Support end users (password reset, lockunlock accounts etc)
• Implement the group policies for user accounts and workstations
• Administrating and maintaining the file servers
• Monitoring and maintaining DR Site (Azure or other)
• Upgrade systems with new releases, patches, and upgrades
• Support and resolve software and application issues
• Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
• Configuration and maintenance of back-up
• Troubleshooting, root cause analysis and documentation of IT related issues
• Effective utilization of IT helpdesk solution for routine IT operations.
• Monitoring system performance
• Support site engineers with all the desktop applications, workstations and related equipment problems and resolve them in a timely manner.