The Role Requirements : Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s. You have 3+ years of experience in leading Call Center Team with a mandatory min. 2 years of proven track record in Facility Management sector. Fluent in English, knowledge of Arabic language will be an added advantage Strong communication and interpersonal skills to lead the team and manage the customer relationship.