Director of Guest Experience

Your new company

Hays Facilities Management has partnered with an established organization in NYC to hire a Director of Guest Experience.

Your new role

The job duties of the Director will include, among others:

• Create and develop strategy around the overall guest experience at the site
• Operational oversight for the Customer Experience team
• Implement KPI’s and utilize data to support and develop a high-end experience
• Training and development of staff

What you'll need to succeed

The ideal candidate for this role will possess the following:

• Strong experience, (8-10 years), supporting hospitality activities
• Ability to leverage data/KPI’s to both track and improve overall delivery
• Demonstrated ability to work with multiple stakeholders and business sectors
• A Bachelor’s degree in hospitality or related field is highly preferred, but not required
• Confidential search

What you'll get in return

$120K - $130K per year, (may flex), plus benefits suite

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.