IT Technical Support Team Leader

Project Excellence (5%)

• Strategize and execute strategic projects within the realm of IT support.
• Assign and oversee project tasks to meet schedules and deliverables.
  

Information Security Assurance (10%)

• Uphold stringent information security standards, managing risks.
• Collaborate closely with IT Security to mitigate potential threats.
  

Documentation and Process Ownership (10%)

• Ensure accuracy and currency of working documents and process documentation.
• Collaborate effectively with other document owners to enhance shared processes.
  

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Strong Supervisory Skills
• Exceptional Customer Service Aptitude
• Profound Problem-Solving Capability
• Expert Troubleshooting Skills
• Effective Team Leadership
• Meticulous Attention to Detail
• Self-Audit Proficiency
• Persuasive Influencing Ability
• Delegation Mastery
  

Previous Experience

• Minimum of 6 years' experience, including 4 years in a similar position, preferably within the Banking Sector.