Spanish speaking Customer Service Representative

About the job

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix + Webhelp Greece and use your communications skills in Spanish.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• Proven customer support experience or experience as a client service representative
• Fluent in Spanish
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through Concentrix + Webhelp International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant