Customer Service Executive - Ferns N Petals

Job Description

Ferns N Petals is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Executive. As a leading provider of floral and gifting services we are committed to providing exceptional customer experiences and we are looking for someone who shares our passion for delivering excellent service.

Responsibilities:

Respond to customer inquiries and concerns via phone email and live chat in a timely and professional manner
Provide accurate and detailed information about our products and services
Process orders returns and refunds according to company policies
Handle and resolve customer complaints and escalate issues to the appropriate department when necessary
Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
Utilize customer feedback to improve our products and services

Requirements:

High school diploma or equivalent; college degree preferred
Minimum of 1 year experience in customer service preferably in a retail or ecommerce environment
Excellent communication skills both written and verbal
Strong problemsolving and decisionmaking abilities
Ability to work in a fastpaced and dynamic environment
Proficient in MS Office and experience with CRM software is a plus
Availability to work flexible hours including weekends and holidays