- Responsible for pick-up and delivery of guest laundry.
- Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.
- Count and verify all items as per the laundry and dry cleaning lists and record collection and delivery times and special message.
- Report immediately any guest valuables / items found in pockets of clothes sent to laundry.
- Check all items for damage and stains and take appropriate action to rectify these issues.
- Responsible for all garment check, care label and fabric condition before and after washing and dry cleaning
- Responsible to collect and deliver outside guest laundry / dry cleaning.
- Responsible for delivering all guest items punctually and in a professional, courteous way
- Assist in the loading and unloading of dryers and sort out washed laundry items.
- Press all guest items according to fabric hot press and steam press
- Assist in inventories and attend all trainings as informed and scheduled.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.