Duties and Responsibilities:
- Team Management:
- Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
- Assign tasks and projects to team members, considering their skills and expertise.
- Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster teamwork and maintain a positive work environment within the service department.
- Customer Service:
- Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
- Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
- Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
- Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.