Call Center Agent

• Preferred Industry: Delivery Services (Zomato, Careem, Ubereats, Swiggy etc)
  
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
  
• Call clients and customers to inform them about the company s new products, services and policies
  
• Guide callers through troubleshooting, navigating the company site or using the products or services
  
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  
• Collaborate with other call center professionals to improve customer service
  
• Help to train new employees and inform them about the company s customer management policies
  
  
  

Benefits