Recepetion Supervisor

• Work with the Service Manager to ensure that the strategic plan for the business is implemented which increases the retention of customers via exceptional levels of customer satisfaction
• Organise, direct and control the activities of the site to exceed budgets, ensuring optimum use of all personnel and facilities resource
• Plan, direct and supervise all aspects of the site operations, ensuring full utilization of the facility and resources
• Ensure technical and process support to all staff and customers to ensure the “Fix it Right” ratio is maximized
• Ensure that the site stock and inventory levels are in order to maintain an efficient and operational site
• Establish and maintain process ensuring that all vehicle repair and other work is carried out within an operational framework and to a standard that meets or exceeds all relevant legislation, good practice guidelines and delivers first class customer service.
• Accountable for site customer satisfaction (CVS & NPS) scores and action plans