Front Office Agent

- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure alldata are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all moneyreceived
- Cash hotel guests' personal and travelers checks and assist withcurrency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests' request of using the service of safety box at alltimes
- Knowledgeable of all special promotion procedures for programs such asSeasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyaltyprograms
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Sofitel property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned