Concierge

Responsibilities

• To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)

• To report any unusual incidents/accidents to Assistant Manager – Concierge.

• To reconfirm guest flights and leave confirmation messages to guest.

• To check and be familiar with the arrival list, VIP list and departure list on a daily basis.

• To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.

• To report and log guest comments ensuring complaints are resolved as soon as possible.

• To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.

• To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.

• To comply with the requirements of the Executive Offices delivery of documents and messages.

• To monitor the telephone message printer and ensure that messages are distributed every 20 minutes