Product Support Operations

Responsibilities:

counseling dealers in developing increased human performance capability

counseling dealers in delivering enhanced customer experience on the service side

counseling dealers in improving service profitability

providing guidance on existing and potential service issues and improvement measures within one industry

assisting dealers on forecast, strategy planning and repair process guidelines

supporting rollout of new products (e.g., products, parts, customer service agreements, other service products)

analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers

assisting dealers with business planning within one industry

helping to create and promote programs that increase sales while maximizing price realization

continuing to develop required proficiency level in the specified foundation competencies and skills