Front Office

Responsibilities:
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart
• Conducting huddles during shifts to ensure seamless communication.
• Coaching and training on-the-job.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Conduct all operational tasks in Front Office while living up to service standards and procedures.