Receptionist

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To personally greet and escort the guests rather than pointing out directions.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.