Front Desk Receptionist Arabic Female

Were looking for a Customer Service Representative who manages customer queries and concerns. You will also be asked to process orders, modifications, and escalate complaints across many communication channels.

• Employment Type: Full-time
  
• Schedule: Night shift
  
• Work Arrangement: Onsite
  

• Respond to customer service tickets via email, chat, support portal and through social media (Facebook, Instagram, Youtube, TikTok) using our ticket managing software Gorgias.
  
• Identify and assess customers needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and chat/email handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers
  
• The team has a playbook of responses; they also have an escalation process in place.
  

Requirements

• Must fit in with team culture and ideally have sound knowledge of LEGO, pop culture, movies (Star Wars, Harry Potter, DC, Marvel, etc) to fit in with the interests of the team
  
• Must be personable to customers and understand what they are talking about, and handle their concerns appropriately
  
• Proven customer support experience or experience as a Client Service Representative
  
• Track record of over-achieving quota
  
• Strong chat/email handling skills
  
• Familiarity with CRM systems and practices (We use Gorgias, but experience using similar systems will be accepted, e.g. Zendesk, Service Now, etc)
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize, and manage time effectively
  

Benefits

• Day 1 HMO coverage
  
• Standard government and Emapta benefits
  
• Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities