HR Subject Matter Expert

Responsibilities:

• Provide payroll related support to the offshore payroll team to enable accurate and timely pay of all employees.
• Ensures transactional process documentations (LWI’s) are developed, maintained and implemented for all MyHR processes. Working with appropriate stakeholders to ensure timely and complaint management of the above.
• Supports internal and external audit of offshore MyHR and their services, while ensuring control environment meets our standards.
• Responsible for effective and timely knowledge transfer to the offshore MyHR team of new requirements and/or improved processes and ways of working; ensuring full awareness and comprehension of process requirements to deliver compliant services in line with SLA’s.
• Assist the Support Services Team in resolving shared services process related conflicts and issues within Serco Middle East contracts and/or offshore transaction centre.