Reservations Agent

Reporting to the Central Reservations Manager, responsibilities and essential job functions include but are not limited to the following :

Consistently offer professional, friendly and engaging service

Book and enter room reservation requests using the Property Management System

Enter rooming lists while ensuring accuracy, as required

Update reservations ensuring a flawless check in and check out process

Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Liaise with Sales and other departments as required

Answer telephone and email inquiries in a timely manner

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned