Front Office Assistants

Responsibilities:
• Maintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines
• Maintain and improve the quality of the guest experience
• Assist guest services, safety services, housekeeping, and engineering team
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
• Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and visitors