Concierge Agent

Responsibilities

Provide upscale guest service experiences to guests throughout their stay.

Proactively work and engage 3rd party vendors included but not limited to : Transportation, Valet parking and car rental companies.

Recommend local tourist spots, including places to dine, shop and sight-see.

Monitors standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.

Utilizes a variety of computer systems within all Front Office departments.