Concierge

Responsibilities:

• Ensure The First Collection brand standards, policies and procedures are adhered to all times.
• Be familiar with all hotel facilities, hours of operation and current promotions.
• Assist the guests with their luggage, when arriving or departing from the hotel.
• Assist the guests with loading/offloading form the vehicle.
• Be knowledgeable of all traffic regulations and abide by them at all times.
• Maintain an alert position in the Entrance; do not form groups when not busy.
• Make sure to arrange traffic flow at the entrance of the hotel.
• Be familiar with local area services, offices, attractions, restaurants, etc.
• Able to provide directions to various destinations within the city.
• Manage the valet drivers and make sure that all a properly groomed, well presented and adhering to TFC standards.
• Be fully aware of all safety and emergency procedures.
• Be security conscious at all times, inform manager of anything suspicious.
• Report any accidents immediately to the management.
• Ensure that hotel entrance is clean and tidy at all times.
• Maintain a clean work area.
• Always use proper etiquette when communicating with guests and associates.
• Be familiar with all in-house groups.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Review Front Office logs, Trace File and Transport requirements for Guest Shuttle services & Limousine company.
• Perform any other works as and when assigned by the supervisor and/or management.