Reservations Coordinator

Responsibilities:

• Delivering exceptional customer service to guests at all times
• Handle complaints and enquiries in a polite and efficient manner
• Processing all reservations, checking room rates and loading of all new rates and availability
• Working closely with the marketing and finance departments to prepare reports on booking counts and forecasts
• To adhere to all company policies and brand standards to ensure the overall success of the business
• Managing and overseeing all group bookings
• Participate in marketing and revenue meetings
• Ensure efficient filing and data entry policies are adhered to
• Display leadership skills and assisting in training, development and recruitment