Assistant Reservations Manager

Responsibilities:

• Responsible for both individual and groups reservation operations and department trainings and maximizing existing/new talents knowledge related to Systems, brand and products.
• Maintaining an accurate room inventory control and Reservations daily/weekly/monthly tasks.
• Regularly checks the input and the quality of data (Rates, segmentation, denials tracking, web contribution and intra bookings etc.).
• Update accurately the systems configurations with Allotment blocks, Rate codes, packages, Deposits, follow up-traces and release periods.
• Demonstrate complete product knowledge & understand rate structure, Segmentation and ensure sales conditions of contracts are reflected in a proper way in PMs.
• Ensure a proper teamwork, internal/External communication and supervise the reservation department at all times
• Maximize conversion of direct bookings by providing a distinctive service through communication and sales skills
• Maintain a good commercial relationship with all the bookers, Guest/companies/Agencies
• Monitoring group reservation contracts, Coordinates with sales to process rooming lists, follow up Payments and release.
• Implement and control the Focus and other financial and audit procedures
• Attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the SOPS.
• Maintain proper and accurate reporting systems and ensuring the systems are accurately updated with proper denials /cancellation reasons for tracking purposes and strategy formulating reasons.
• Tracks no-show/cancelled reservations and processes charges as needed.
• Create the monthly rosters covering operational hours, keep track of the attendance sheet, and leave balances.
• Support in the month end reports and other areas as required by the head of department.
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience, handles guest complaints and disputes following the instant pacification procedures.