Assistant Manager

Responsibilities:

• Describe and up-sell wines to provide excellent customer experience
• Ensure Team Members consistently maintain brand standards and high levels of customer service
• Manage Team Member schedules, stock, and wastage levels
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
• Ensure Team Members maximize all sales opportunities
• Handle all customer inquiries in an appropriate and professional manner
• Accurately manage all transactions during service
• Suggest wines to accompany new menus in line with financial budget
• Provide professional and current knowledge of wines to guests
• Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards