وظائف مهندس تكنولوجيا المعلومات في دبي

Key Responsibilities / DutiesDeliver Level 1 and Level 2 technical support for end-users via phone chat and remote tools on Desktops Laptops.Provide administration and troubleshooting support for Microsoft 365 applications (Exchange Online Teams SharePoint OneDrive etc.). Knowledge on Microsoft Tena...

Job Summary (List Format): - Log and manage incident tickets following incident management processes. - Classify prioritize and correlate incidents; attempt first-level resolution including remote support. - Escalate unresolved incidents to Level 2 support and assign tickets accordingly. - Track in...