وظائف مراكز الاتصال في Dubai,sharjah

Responsibilities: Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. Preparing procedures and policies regarding sales techniques and appropriate agent conduct. Scheduling and conducting training sessions on المزيد...

إدارة الفريق: قيادة ودعم فريق من وكلاء مركز الاتصال. مراقبة الأداء: تتبع وتحليل مقاييس الأداء، وتقديم الملاحظات والتدريب. التدريب والتطوير: إجراء جلسات تدريبية لتعزيز مهارات ومعرفة الوكيل. ضمان الجودة: ضمان تفاعلات عالية الجودة مع العملاء والالتزام بسياسات الشركة. حل المشكلات: معالجة المزيد...

خبرة سابقة في بيئة مركز الاتصال كقائد للجودة لمدة لا تقل عن عامين، مع التركيز على ضمان الجودة ومراقبتها قم بزيادة أهداف الإنتاجية وتعظيمها من خلال قيادة مؤشرات الأداء الرئيسية للبيع بالتجزئة وأساسيات التشغيل العمل بفعالية مع فرق مركز الاتصال والمشرفين والمديرين لتنفيذ مبادرات الجودة و المزيد...

Responsibilities: Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offer المزيد...

Responsibilities: Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offer المزيد...

Responsibilities: Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offer المزيد...

Responsibilities: Receiving or making a high volume of calls from or to customers. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Using listening skills to understand the needs and complaints of the customer before offer المزيد...

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valu المزيد...

Essential Functions/Core Responsibilities Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance; produces monthly management reports Analyzes qualitative and quantitative data and identifies performan المزيد...

ضمان سلسلة العمليات في مركز الاتصال الذي يعمل على فهم مشاكل العملاء ونقلها / نقلها إلى فريق العمل أو القسم المعني. سيتصرف مسؤول خدمة العملاء كوسيط ، ويقدم معلومات عن المنتجات / الخدمات ، ويحل أي مشاكل تنشأ لعملائنا بدقة وكفاءة. يجب أن يكونوا صبورين ، متعاطفين ، حل المشاكل ، ومتواصلين المزيد...

List Of Available Vacant Positions (New Updates) • Bike Delivery Boy • Call Center Agent • Driver • Customer Service Representative • Operations Coordinator • Warehouse Supervisor • Logistics Manager • Courier Dispatcher • Sales Executive • IT Support Specialist • Administrative Assis المزيد...

First Call Resolution. Service Levels/ Response Time. Customer Satisfaction. Quality. Accessibility Accuracy Schedule Adherence. RESPONSIBILITIES DUTIES AND RESPONSIBILITIES To always attend all the phone calls. To ensure that all calls are answered within three rings. To follow the المزيد...

About the job Job Title: Microsoft Team leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and acco المزيد...

Responsibilities As a Medical Claims Contract Administrator, your key responsibilities will include Managing and processing new enrollment applications, ensuring all necessary documentation is received, and data is accurately entered into our system. Providing top-notch custom المزيد...

Primary Responsibilities Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners. Consult with customers and provide additional solution in the form of up-selling NRTC's products and services. Troubleshoot voice, data, video and con المزيد...

Basic Qualifications A completed Bachelor's Degree 2+ years human resource generalist experience or investigations specialist experience Experience in conducting investigative fieldwork, including complainant, witness, and respondent interviews, investigative data analysis المزيد...

Concentrix + Webhelp ❇️ Italian, English, German & French speaker needed for call center ❇️Grad only ❇️experience is a must ❇️social and medical insurance ❇️Work location: 5th Settlement ❇️Transportation provided ❇️Paid training ❇️Rotational shifts ❇️Increase 15% after 3 المزيد...

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined auth المزيد...

هل أنت شخص متعدد المهارات يمكنه التعامل مع عمليات الاستقبال واللوبي الصعبة مع الحفاظ على معايير عالية؟ هل أنت واثق ومبدع وتشعر بالراحة في التواصل على جميع المستويات وتستمتع ببيئة عمل سريعة الوتيرة؟ سيقدم قائد فريق الاستقبال تقاريره إلى مساعد المدير وسيساعد في الحفاظ على أنشطة الاستقبا المزيد...

Responsibilities: Hiring, training, and motivating field representatives. Assigning territories, schedules, and appropriate supplies and equipment to staff members. Traveling to customer sites and evaluating Field Representatives. Generating reports that highlight the strengths المزيد...