Agent Jobs in Ras Al Khaimah

To attend and handle all guest requests received for internal services as per the hotel standards and procedures.To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.To ensure that all guests enjoy their stay being offered the finest personal service....

This job opportunity is with a planned starting date of 1st September 2025. Key Responsibilities:Reservations:Handle individual and group room reservation requests via phone email or other channels.Accurately enter bookings into the reservation system (e.g. Opera PMS).Provide information about room...

DescriptionPOSITION SUMMARYOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wakeup calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest calls. Answer reco...

DescriptionRole: Call Center AgentLocation:Ras-Al-KhaimahRole Purpose:To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.Key Accountabilities of the role Handle inbound & outbound calls according to procedures guidelines and sch...

MAIN DUTIES AND RESPONSIBILITIES:    Have a thorough knowledge of the entire hotel services and facilitiesAnswer inquiries of room rates outlets and room locations.To be totally familiar with all aspects of the reservation systemsHandle all reservation requests using good listening and communication...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....