WNS Global Services

Job Description Roles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals More...

Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Custom More...

Must be a domain expert in Life Sciences SME or Practice demonstrate solid understanding of the latest trends in the life sciences in delivering end-to-end life sciences projects for US Europe clientsWell versed with digital technologies/transformation tools automation analytics ve More...

Bid Manager / Solution AnalystGrade / Location / Reporting Grade: B2 Location: India (WNS hubs flexible S&L locations preferred) Reports to: Solutions Architect / Head Solutions Shipping & Logistics BURole Summary A high-learning high-ownership role supporting solution devel More...

Assist in addressing and resolving data quality issues reported by users and data stakeholders including anomalies inconsistencies and data quality concerns.Participate in the monitoring tracking and management of data quality incidents and requests ensuring timely and effective respo More...

O2C Collection- Good understanding of Order to Cash cycle strong experience in customer collection working experience in GETPAID tool will be a plusFunctional knowledge: First point of contact for client engagement / escalation management.Identify and work towards improvements project More...

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class More...

We are looking for a detail-oriented professional with strong experience in end-to-end Master Data Management and R2R processes with working knowledge of PTP and OTC cycles.Key Responsibilities:Manage complete lifecycle of Master Data (Customer Vendor GL Cost Center Profit Center etc. More...

Complete Daily Quality checks as per the process requirement.Provides on time Feedback to the agents for the errors identified.Conduct Customer comeback analysis for all the errors received from the clients.To meet the monthly sampling numbers as per the defined target.Complete the fe More...

Job Title: Lead Technical ConsultantExperience Level: 6- 10 yearsShort Description:As a Lead ServiceNow Specialist you will spearhead initiatives to optimize and expand our use of the ServiceNow platform across various business functions including Customer Service Management Sourcing More...

O2C Collection- Good understanding of Order to Cash cycle strong experience in customer collection working experience in GETPAID tool and SAP will be a plusFunctional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvement More...

4-6 years1. Knowledge of accounting principles Journal Entries and Reconciliation - Inter- Company-SGA- Revenue and Inventory- Fixed Assests- Closing and Reporting2. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms TAT and More...

Manage the team by determining the tasks for day to day activity within the operational context and working with the Manager and team members to ensure delegated operational goals and targets are achieved.- Monitor team performance including staff metrics (e.g. leave attrition etc.)- More...

Analytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal & written EnglishStrong communication and interpe More...

Accountable for New Hire training Nesting Performance duringdays period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Conduct training sessions for identified gaps and More...

1. Lead train evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on w More...

Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards - People Management and ensuring smooth functioning of the process/team More...

More then 8 years of experience in Order to cash with minimum 3 yrs in Cash Apps 3 yrs in collections & claims handlingMinimum 3 years of team handling experience on papersMinimum 6 years of experience with SAPShould have prepared SOPs/DPMsShould have driven minimum one project in More...

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process get trained and More...

1 to 3 years of experience in call auditing quality assuranceSpecial Skills Good Understanding of Quality Management System and Good Communication analytical & listening skills Should be able to do Client and Stakeholder Management Excellent People Management Skills along with Fe More...