Service Delivery Manager Jobs in UAE

Lead the delivery of IT services in accordance with agreed-upon SLAs, to meet business requirements and ensure high levels of customer satisfaction. Develop and implement IT service management strategies, policies, and procedures in alignment with industry best practi More...

Support the GBS Sales strategy, ensuring alignment with the organization's goals. Deliver operational excellence, optimizing processes and reducing costs. Foster a culture of continuous improvement and innovation within the GBS team. Build strong relationships with BU stakeho More...

Understanding the business outcomes required from Customer services Assisting the Sales Team in establishing Service Agreements and Support Plans Working as a member of a team that provides focused customer service. Taking the initiative to continually develop local site knowledg More...

In this role, you will: Be a UAE National with a Khulasat Al Khaid Plan the shift and ensure constant collaboration with key stakeholders as required. Plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to en More...

Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of H More...

esponsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effici More...

The Senior Service Delivery Manager (SDM) is responsible for ensuring highquality IT managed services delivery to clients while maintaining SLAs improving operational efficiency and driving customer satisfaction. This role involves managing a team of service professionals optimizing I More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re More...

Responsibilities: essing the service needs of clients and linking them to the appropriate resources and providers. Facilitating programs and services, job training, and transportation. Developing a resource directory of local social service agencies and providers for easy access. More...

Roles and responsibilities Infrastructure NOC, ITIL, Team management Required Qualifications Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC. Technical Skills: Extensive knowledge of networking co More...

Responsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effi More...

Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon. Coordinating and monitoring all job activities as outlined in the management of job cycle across More...

About the job Key Responsibilities: Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training, and other shared services for optimum functioning of More...

Responsibilities: Create a planning schedule. Secure funding for projects. Ensure that team members complete tasks according to the schedule. Identify if staff members require further training and provide this training. Research industry trends and innovations. Prepare progre More...

In this role you will: Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of t More...

Responsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effic More...

The Service Technician will support the Warranty and Defect Notification Period activities to fulfill the requirements of the Dubai New ATM System and the TopSkyATC system.The following Roles & Responsibilities are to be conducted within minimal input from CLIENT:1. Travel to othe More...

The Service Technician will support the Warranty and Defect Notification Period activities to fulfill the requirements of the Dubai New ATM System and the TopSkyATC system.The following Roles & Responsibilities are to be conducted within minimal input from CLIENT:1. Travel to othe More...

Responsibilities: Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain goo More...

Defines performance goals at the start of the year in discussion with the istant General Manager, and ensures that the goals are achieved during the year. Drives Aftersales area results through effective planning, resource allocation, work allocation, monitoring, and decision-makin More...