Telesales Officer

Prospecting, researching and developing new business opportunities in order to reach sales targets, in conjunction with maintaining and developing business with existing customers and focusing on customer service.

Job Responsibilities

Creating Powerful Relationships

• Build, develop and maintain highly personalised lasting key relationships.
• Use your experience and knowledge to assist key customers with the aim of making their money work best for themand supporting them in understanding their finances.
• Develop significant sales and high levels of customer satisfaction by up-selling based on NBC brand awareness and value prepositions.

Driving Business Direction

• Accountable for overall achievement of performance objectives within your control:

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Customer experience and satisfaction

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Sales Growth

• Collaborate cross functionally to provide high standards of service delivery.
• Ensure conformity with local/global and market standards of customer service, regulatory compliance and NBC T&C.

Team Work

• Work closely with all relevant departments / colleagues, to deliver exceptional business performance.
• In the way you work on a daily basis, be a role model for your colleagues, doing things wholeheartedly, communicating with passion and enthusiasm and embracing change as a way of working.

Knowledge, Skills & Competencies

• Preferably bi-lingual (English / Arabic) in written & oral.
• Excellent communication, negotiating and selling skills.
• Time management; project management and business reporting skills.
• Socially adept and able to liaise effectively with a wide range of contacts
• Able to effectively establish a network of contacts within the UAE.
• Market, competitors and commercial business knowledge.
• Minimum 2 years experience in Sales with a bank or a financial institution.

Conditions to Apply

• Completion of 12 months in current position
• Good Performance rating 3 and above for 2021 performance year
• Clear conduct history with no active warnings
• Position will be open for 2 weeks
• Share your updated CV