Supply Chain Data Analyst

Responsibilities:

• Maintain the KPI reports and preparing an action plan for areas of concerns.

• Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.

• Support the home delivery manager in managing the team by providing input & recommendations during the Probationary Period reviews and annually reviews.

• Ensure the waiting time and queuing policy are maintained as per bench mark

• Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.

• Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers

• Ensure to maintain Resolution time of cases and complaints as per bench mark

• Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.

• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

• Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided