Supervisor Riders

• Work closely with the assigned 3PL(s) as their Account Manager
• Communicate on a daily basis with the assigned 3PLs for riders’ performance.
• Work closely with the 3PL supervisors to improve the performance of the riders.
• Highlight the poor-performing riders to the assigned 3PL supervisor.
• Ensure that proper training is given periodically to the assigned 3PLs’ riders and work closely with the 3PL supervisor to participate in the training process.
• Distribute the tasks to Team Leads & fleet coordinators, and follow up on their progress.
• Report any difficulties the 3PLs are facing that prevent them from performing well.
• Support the City Manager in improving the city/zone performance by communicating with the riders, supervisors or owners of the assigned 3PLs.
• Review the quality surveys and communicate with the 3PLs for rider’s compliance.
• Keep a training record and work closely with the training team to provide refresher training with up-to-date training material.
• Any other tasks as requested by the line manager.
  
  

What Did We Order?

• Diploma or Bachelor's degree in logistics or any other related field.
• 2-4 Years of full-time experience in managing or supervising team (preferably with couriers or drivers)
• Flexible and able to work under pressure
• KPI’s and result-focused
• Arabic and English language fluency
• Excellent communication skills (both written and verbal)