SHIFT LEADER - TELESALES
Posted on :
01-10-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 2 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
01-10-2022
Job Description
Req ID : 1601399
- - Oversee the staff in Telesales/Telemarketing to ensure they assist customers to understand the product packages that are best suited to their needs.
- - Make telesales/telemarketing calls to customers for the purpose of up-selling and cross selling products and services.
- - Monitor telemarketing delivery and act to ensure that sales objectives are met.
- - Convene daily shift commencement briefings to review previous day's objectives, advise developments and provide a forum for exchange of views.
- - Assists in identifying and providing input for staff training and development programs and follows-up with post-course assessment to gauge progress.
- - Achieve the telesales targets assigned by the Team Leader.
- - Ensure all targets are met, and advice of any issues or hurdles that faces telesales campaigns.
- - Ensure sales orders and offer validation before the delivery stage and order fulfillment after delivery.
- - Ensure proper Reporting is generated on time, reflecting accurate information related to telesales activities.
- - Advice of methods or ideas that can enhance telesales activities.
- - Ensure Contracts check and handover to ACQC Support Save Team unit in its operations; Ensure that all targets are monitored and met
- - Enforce standard operating procedures
- - Assist in ensuring work is allocated appropriately within the Telesales team to account for workload and skill levels on a daily basis
- - Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- - Other duties as directed by supervisor or other superiors.
Employment Type
Full Time
Department / Functional Area
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