Employer Active
• Greet customer in the shop and understand the requirement asking relevant questions. Understand and offer our products or services. • Prepare and issue the Repair Orders (RO) updating customer details into the database system; Describe customers’ requirements in the job card, determine the charge of service and products and getting it approved from customer • Assign the job to available technician and ensure the jobs are completed in given time frame without compromising quality standard. • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts • Monitor the workshop floor and ensure franchiser standard operating procedures are adhered and effective management of the technicians • Answer phone calls and emails pertaining to sales and service queries or concerns in professional manners by acting as first point of contact and address their queries. • Motivate the workshop team and maintain high morale to achieve highest level of service to customers • Ensure safety and other regulations are followed as per requirement of the authorities. • Ensure workshop tools / equipment are maintained for efficient running of the workshop. • Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department • Monitor and review sales performance versus the set targets of branches and proactively address problems in order to ensure consistent targets achievement; • Provide sales status reports (daily, weekly, monthly) as may be required by the Sales Manager to ensure necessary actions are taken; • Periodically analyze and update goods movement trends in shop and replenish with fresh stock in order to optimize inventory and minimize cost
Develop, maintain and strengthen business relationships with customers and companies in general from any type by doing a regular visit to their premises to achieve sales targets and customer satisfaction standards in the designated area.
Full Time