Senior Operations Manager
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2613068
What Would Make You Stand Out
- Great people management and leadership and supervisory skills
- Project management mindset, focused on execution
- Accountability and responsiveness
- Understands what good looks like
- Customer first approach
- Adept at influencing different stakeholders and dependents
- Can work as part of a global team
- Politically aware of client profile and culture
In addition
Key Contacts
Internal
- Asia Pacific, Middle East & Africa Leadership
- Learning Partners
- Content Managers
- Trainer team
- PMO
External
- Client logistics and management contacts
- Delegates
- Vendors
- Associate trainers
- Suppliers (printers, training material providers etc.)
Performance Metrics
- Key part of the Global Customer Success Targets
- Customer Satisfaction Scoring and Net Promoter Score
- Client programme feedback
- Reputational feedback from internal stakeholders
- Operational error rate for training delivery.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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