Salesforce Functional Consultant

• Be an integral part of the end-to-end project life cycle.
  
• Provide L1, L2 and L3 support to business in fast paced environment.
  
• Work as SPOC for Sales and/or Service Cloud.
  
• Work closely with Technical team for System enhancements.
  
• Creating and Maintaining complete functional documentation.
  
• Assist technical team in migrating classic components to Lightning.
  
• Participate in making key solution and design decisions on solutions & approach.
  
• Conducting SITs, UATs with business.
  
• Logging work hours and work hour utilization using JIRA
  
• Design integrations between Salesforce and other applications and get them developed by tech team.
  
• Work closely with subject matter experts, developers, testers and business partners.
  

Requirements

• Strong understanding of Salesforce architecture, its benefits and limitations.
  
• Ability to define architecture options and recommendations by analyzing and reviewing functional specifications
  
• Extensive experience in facing customer directly on day-to-day basis.
  
• Extensive Product Knowledge of Sales, Service and Marketing Cloud and its integration with 3rd party systems.
  
• Excellent experience in Salesforce administration (Managing the Users, Roles, Profiles, OWD, Sharing rules, Sandbox creation and Refresh, Creating Managed / Unmanaged packages, layouts, etc.).
  
• Must be aware of salesforce value additions and limitations.
  
• Working experience in an environment where iOS applications are integrated with salesforce is a huge plus.
  
• Extensive experience in project lifecycle. From inception to completion.
  
• Data Migration Data Loader, Import Wizard
  
• Experience with Drawloop and DocuSign is a huge plus.
  
• Working experience of FSL is a huge plus.
  
• Experience in Real Estate domain is a huge plus.
  
• Salesforce Customizations knowledge like layouts, FLS, user management, etc.
  
• Automation techniques, Agile working methodologies, Continuous Integration