Retail Specialist

• Plan and coordinate new product launch plans to ensure targeted dates are met and ensure product and display requirements are provided.
• Forecast any future needs for promotions or sales and develop/recommend exit strategies for surplus and obsolete stock.
• Propose/develop innovative schemes to increase Retail sales.
• Coordinate and communicate with internal and external stakeholders to ensure that assortment recommendations are understood and effectively executed.
• Responsible for line reviews, updates and retail programs.
• Interact and collaborate with team members from Customer Care or Logistics Division on any issues that may affect future business.
• Builds customer relationships with various customer stakeholders.
• Providing product demonstrations to staff and clients and taking the lead in resolving complaints.
• Analyzing sales team performance and scheduling training/refresher sessions accordingly.
• Conducting market research and sharing findings with the team.
• Working alongside the team to draw up strategies to increase customer base.
• Setting sales targets and implementing incentives.
• Providing accurate sales forecasts and allocating resources so targets are met.
• Managing a network of vendors and suppliers.
• Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.
• Keeping up-to-date with advancements in marketing.

Desired Requirements, Qualification and Experience:

• Must possess strong MS Office experience and advanced Excel
• Bachelor’s degree in Marketing or Business Administration or similar
• Strong analytical and critical thinking skills
• Excellent customer service and leadership skills
• Good negotiating skills and strong networking abilities
• Ability to diagnose problems and find solutions
• Strong degree of diplomacy and the ability to work with a range of different people
• Ability to remain professional
• Willingness to work overtime when required
• Self-starter that works independently, takes responsibility, “owns the job”
• Results focused and action oriented
• Proven ability to react to unusual competitive requests in a professional manner to maintain customer satisfaction.
• Proven understanding of forecasting systems and processes
• Detail oriented and strong organizational skills
• Pro-active in anticipating problems and recommending appropriate course of action
• Ability to learn procedures quickly and maintain them with a high degree of efficiency
• Excellent interpersonal and communication skills, a cooperative attitude, and the ability to hold matters in confidence
• Previous relevant experience required including experience with large retailers
• Minimum of 3-5 years of local experience with retailer systems
• Knowledge of supply chain processes would be an asset